ServiceX

September 22-24, 2019

Scottsdale, AZ

GET INSPIRED

Packed Days

Sessions

Awesome Event

AGENDA

With in-depth sessions, hands-on demos, and special guest speakers, we’ll show you game-changing ways to use the #1 Facilities Management Platform to go from reactive maintenance and repairs to rocking the customer experience. You’ll be challenged, enlightened, and with special activities and surprises, have some fun too.

Sunday, September 22, 2019

3:00 – 9:00 PM Registration Open
Cortijo Plaza
6:00 – 8:00 PM Welcome Poolside Reception
Kasbah Patio

Monday, September 23, 2019

6:30 – 7:30 AM Bootcamp All-Body Workout
Valencia Lawn
Ride & Shine Cycling
Joya Terrace
7:30 – 8:30 AM Registration
Cortijo Plaza
Breakfast
Alhambra Foyer / Terrace
8:30 – 10:30 AM Service Bar – Arrival Foyer | Innovation Showcase – Alhambra Foyer
Business Meetings
– Suites 401 & 416 | T-Shirt Bar – Arrival Foyer
8:30 – 9:15 AM Keep Your Cool Using Refrigerant Tracking Manager to Stay Compliant and Save Time
Valencia A 
Be More Productive Everywhere with Field Tech Manager
Cordoba 
Turn Facilities Into a Bunch of Know-it-Alls with Analytics and Decision Engine
Valencia B 
Create and Manage Complex Work Plans in a Snap with ServiceChannel Projects
Sevilla 
9:15 – 9:30 AM Break
Foyer
9:30 – 10:15 AM Habit Burger Sizzles and You Can Too with 5 Asset Manager Best Practices
Valencia A 
Get the Information You Need Faster with Work Order Lists and Dashboards
Cordoba 
Make a Perfect Match Between Providers and Your Processes with the Provider App
Sevilla 
Gain Visibility, Control, and Make Payments Painless with Payment Manager
Valencia B 
10:15 – 10:30 AM Break
Foyer
10:30 – 12:00 PM ServiceChannel Keynote: The Future of Facilities Management with Tom Buiocchi, ServiceChannel CEO & Guests
Alhambra Ballroom 1
12:00 – 1:00 PM Service Bar – Arrival Foyer | Innovation Showcase – Alhambra Foyer
Business Meetings
– Suites 401 & 416 | T-Shirt Bar – Arrival Foyer
12:00 – 1:00 PM Lunch
Alhambra Terrace
1:00 – 2:00 PM Guest Keynote with Jeff Henderson
From Convict to Celebrity Chef: Street-Smart Recipes to Create Your Success
Alhambra Ballroom 1 
2:00 – 5:00 PM Service Bar – Arrival Foyer | Innovation Showcase – Alhambra Foyer
Business Meetings
– Suites 401 & 416 | T-Shirt Bar – Arrival Foyer
2:00 – 2:15 PM Break
Foyer
2:15 – 3:00 PM Key Reports Your Business Partners are Craving
Alhambra B4 
Trust but Verify: Know the Who, Why and When of Every Technician Interaction
Alhambra B5/6 
3:00 – 3:15 PM Break
Foyer
3:15 – 4:00 PM Birds of a Feather:
Peer to Peer – Sharing Practical Tips for Using ServiceChannel
Valencia A
Birds of a Feather:
Perfecting Provider Connections. Find. Manage. Thrive.
Valencia B
Birds of a Feather:
Giving Your Assets a Long, Healthy Life
Sevilla
Birds of a Feather:
Putting Data and Reports to Work for You
Cordoba
4:00 – 4:15 PM Break
Foyer
4:15 – 5:00 PM Chart Your Course to a More Strategic Facilities Team
Alhambra B4 
Get Off the Bench, Up Your Game, and Make Your Mark – with Benchmarking
Alhambra B5/6 
5:30 PM Transportation to Stars & Stetsons Social
Bus turnaround outside the Alhambra Foyer
6:15 PM Stars & Stetsons Social
La Puesta

Tuesday, September 24, 2019

8:00 – 9:00 AM Breakfast
Alhambra Foyer / Terrace
8:00 – 9:00 AM Service Bar – Arrival Foyer | Innovation Showcase – Alhambra Foyer
Business Meetings
– Suites 401 & 416 | T-Shirt Bar – Arrival Foyer
9:00 – 10:30 AM Guest Keynote and Fireside Chat with Shake Shack Founder Danny Meyer, ServiceChannel CEO Tom Buiocchi, and WSJ Reporter Sarah Nassauer
Alhambra Ballroom 1
10:30 – 5:00 PM Service Bar – Arrival Foyer | Innovation Showcase – Alhambra Foyer
Business Meetings
– Suites 401 & 416 | T-Shirt Bar – Arrival Foyer
10:30 – 10:45 AM Break
Foyer
10:45 – 11:30 AM Provider Relationships: From First Date to…Divorce?
Alhambra B4 
Make the ROI Case to Your VPs for FM Technology – ASAP
Alhambra B5/6 
11:30 – 12:00 PM Break
Foyer
12:00 – 1:00 PM Lunch
Alhambra Terrace
1:00 – 1:45 PM Key Reports Your Business Partners are Craving (Repeat)
Valencia A 
Get Off the Bench, Up Your Game, and Make Your Mark – with Benchmarking (Repeat)
Valencia B 
Get the Information You Need Faster with Work Order Lists and Dashboards (Repeat)
Alhambra B5/6 
1:45 – 2:00 PM Break
Foyer
2:00 – 2:45 PM Make a Perfect Match Between Providers and Your Processes with the Provider App (Repeat)
Valencia A 
Gain Visibility, Control, and Make Payments Painless with Payment Manager (Repeat)
Valencia B 
Habit Burger Sizzles and You Can Too with 5 Asset Manager Best Practices (Repeat)
Alhambra B5/6 
2:45 – 3:00 PM Break
Foyer
3:00 – 3:45 PM Keep Your Cool Using Refrigerant Tracking Manager to Stay Compliant and Save Time (Repeat)
Alhambra B4 
Turn Facilities Into a Bunch of Know-it-Alls with Analytics and Decision Engine (Repeat)
Alhambra B5/6 
3:45 – 4:00 PM Break
Foyer
4:00 – 5:00 PM Create and Manage Complex Work Plans in a Snap with ServiceChannel Projects (Repeat)
Alhambra B4 
Be More Productive Everywhere with Field Tech Manager (Repeat)
Alhambra B5/6