September 22-24, 2019

Scottsdale, AZ


What is ServiceX19?

ServiceX19 is an exclusive event designed for professionals responsible for ensuring that the facilities and assets in their locations help deliver an amazing customer experience.

September 22 – 24, 2019

The Omni Resort and Spa Monteluca

Scottsdale, Arizona.

What’s the Agenda?

Sunday, September 22, 2019

2:00 PM – 7:00 PM

  • Registration
  • Opening Reception at Kasbah Patio Resort & Spa at Montelucia


Monday, September 23, 2019

8:00 AM – 5:00 PM

  • Product Deep Dives
  • ServiceChannel Company Updates
  • Keynotes
  • Technology & Business Best Practices
  • Innovation Showcase
  • 1:1 Guidance with ServiceChannel Experts


5:30 PM – 10:00 PM

  • Stetsons & Stars Social


Tuesday, September 24, 2019

8:00 AM – 5:00 PM

  • Keynotes
  • ServiceChannel Announcements
  • Technology & Business Best Practices
  • Product Deep Dives
  • Innovation Showcase
  • 1-1 Guidance with ServiceChannel Experts
  • Closing Remarks

Who is the conference for?

Beyond just a user conference, you don’t need to be a ServiceChannel customer to attend. ServiceX is a terrific learning and networking opportunity for:

  • Facilities Managers and Executives

  • Operations Managers

  • Store and Restaurant Operations Executives

  • Customer Experience Leaders

  • Finance Leaders

  • Procurement Leaders

Will contractors attend?

ServiceX is a learning and networking conference designed exclusively for facilities and operations professionals and company leaders. While we have other events suitable for contractors and providers, they will not be attending this conference.

Why should I attend?

Learn what’s new and what’s next in facilities and operations.

  • 30+ Sessions on Best Practices, Industry Future Trends and Innovations, ServiceChannel Product Introductions and Product Roadmap.
  • 11 ServiceChannel Speakers including CEO Tom Buiocchi, CMO Seema Kumar, and Chief Product Officer Hughs Meyrath.
  • Innovation Showcase with live demos of the latest facilities management tools, including how to use AI and Analytics to create more efficiencies, lower ROI — and happier, more loyal customers.
  • ServiceX Knowledge Bar where attendees can get help and guidance with hands-on support from ServiceChannel Customer Success Reps to answer all their questions about product features and functions.
  • Personalized Guidance including 1-on-1 business evaluations with ServiceChannel experts to give yo new insights into best practices for your unique business needs.


Get inspired Special Guest Speakers

  • Danny Meyer, Founder and Chairman of Shake Shack and the Union Square Hospitality Group. Mr. Meyer founded his first restaurant focused on providing an amazing customer experience, and has gone on to win several James Beard Awards, while his Union Square Cafe has held the Zagat #1 spot nine times.  
  • Chef Jeff Henderson, from Ex-Con to inspiring Celebrity Chef, Jeff is the star of Flip My Food, and the author of If You Can See It, You Can Be It and helps provide opportunities for disadvantaged youths.
  • ServiceChannel Customer Success Stories from leaders for top brands including Louis Vuitton.


Connect with innovators from across industries, and have some fun too. Unique networking events make it fun to meet and mingle with the ServiceChannel Executive Team, as well as peers, to share business challenges, and successes.

What are the networking events?

Welcome Reception
Omni Resort Kasbah Patio
Sunday, September 22, 7:00 – 9:00 p.m.


Stars and Stetsons BBQ
La Puesta Del Sol
Monday, September 23, 6:00 – 10:00 p.m.

How can I register? And how much does it cost?



REGISTRATION DEADLINE IS  Tuesday, September 3, 2019


Does the free registration include meals?

Yes, meals are on us, from breakfast on Monday September 22, through Tuesday, September 24 lunch.

What about accommodations at the Omni Resort?

There are rooms available at a special ServiceX rate. Mention ServiceX when you register.

Book by phone: 888-627-3010

Book Online:

Numbers are limited, and we suggest you reserve your room early.



How do I get to ServiceX19?

You can find daily flights nationally to the Phoenix Sky Harbor Airport. From there, it’s a quick 8.5 mile Uber ride to the Omni Resort.

How should I dress for the event?

Dress is business casual for all days, including the networking events. But keep in mind that Arizona can be very hot in September, so pack light clothing.